FAQ
What is forex trading?
Forex trading involves buying and selling currencies on the foreign exchange market to profit from price fluctuations. It is the largest and most liquid financial market in the world, operating 24 hours a day, five days a week. Traders speculate on currency pairs, such as EUR/USD, based on economic trends and market events.
What markets do you offer access to?
We provide access to forex, stocks, indices, and commodities
Is your platform suitable for beginners?
Yes, our platform is designed with beginners in mind, offering a user-friendly interface and educational tools like tutorials, webinars, and a knowledge base.
What are trading hours?
Forex is available 24/5, while other markets vary depending on their specific exchanges.
How secure is your platform?
We use advanced encryption and adhere to regulatory standards to ensure user security.
Do you offer mobile trading?
Yes, our platform is available on Android and iOS devices.
Can I trade from any country?
Our services are available in many regions. Please check the specific regulations in your country.
What is leverage, and how does it work?
Leverage allows you to trade larger positions with a smaller amount of your own capital. For example, with a leverage ratio of 1:100, you can control $10,000 in assets with just $100. While leverage can amplify profits, it also increases potential losses, so it’s essential to use it wisely.
Do you have customer support?
Yes, our support team is available 24/5 via live chat, email, and phone.
How do I open an account?
To open an account, click the “Sign Up” button on our website and fill out the registration form with your details.
Can I open multiple accounts?
Yes, but terms and conditions apply. Please contact support for more details.
How do I reset my account password?
Click on “Forgot Password” on the login page and follow the instructions.
What are the account types available?
We offer a variety of account types tailored to different trading needs: Basic, Silver, Gold, Platinum, and VIP. Each account type comes with unique benefits, such as lower spreads, higher leverage, personalized account management, and access to exclusive trading tools.
How do I upgrade my account?
Reach out to our support team to learn about eligibility and the upgrade process.
How do I close my account?
Submit a closure request via email or contact our support team for assistance.
Is my personal information safe?
Yes, we prioritize your data security by using advanced encryption protocols and secure servers. We are also fully compliant with international data protection regulations to ensure your personal information remains confidential.
What payment methods do you accept?
We accept bank transfers, credit/debit cards, and e-wallets such as PayPal and Skrill.
How long do deposits take to process?
Deposits are typically processed instantly, but bank transfers may take 1-3 business days.
Are there deposit or withdrawal fees?
We do not charge fees for deposits. Withdrawal fees vary based on the method used.
How can I withdraw my funds?
To withdraw your funds, log in to your account, navigate to the “Finance” section, and select “Withdraw.” Choose your preferred withdrawal method, enter the amount, and confirm the request. Funds are typically processed within 1-3 business days, depending on the method.
Can I deposit in multiple currencies?
Yes, we accept multiple currencies. Conversion fees may apply if trading in a different currency.
What is the minimum deposit amount?
The minimum deposit varies depending on your account type, with the Basic account requiring 250 €. Higher-tier accounts may have higher minimum deposits but offer additional perks like lower fees and enhanced support.
How long do withdrawals take to process?
Withdrawals are processed within 1-3 business days.
Are my funds insured?
Yes, client funds are held in segregated accounts for additional security.
How do I manage my trading limits?
You can set deposit, loss, and trade size limits from your account dashboard.
What forex pairs do you offer?
We offer a wide range of currency pairs, including major pairs like EUR/USD and USD/JPY, minor pairs like GBP/CAD, and exotic pairs such as USD/TRY. This variety allows traders to diversify their strategies and explore opportunities across different markets.
What stocks can I trade?
You can trade shares of leading companies like Apple, Tesla, Amazon, and more.
How are indices traded?
Indices represent the performance of a group of stocks. You can trade them as CFDs.
What commodities are available?
Our platform includes popular commodities like gold, silver, and crude oil, as well as agricultural products like coffee and wheat. Commodities are often used as a hedge against inflation and can add diversity to your portfolio.
Are there overnight fees for holding positions?
Yes, overnight fees (swap rates) apply for positions held past market close.
Do you offer real-time market data?
Yes, we provide real-time market data, including live price feeds, advanced charting tools, and economic calendars. This ensures you have the latest information to make informed trading decisions.
Can I use expert advisors (EAs) for trading?
Yes, our platform supports automated trading via expert advisors.
What are spreads, and how do they affect trading?
Spreads are the difference between the bid and ask prices. Lower spreads mean lower trading costs.
What is margin, and why is it important?
Margin is the collateral needed to open a leveraged position. Proper margin management is essential to avoid liquidation.
